Return & Refund Policy

At EcoPith, we want you to love your sustainable purchases. If something isn’t right, here’s how we handle returns responsibly

♻️ Returns Eligibility

Timeframe: Unused, unopened items may be returned within [30 days] of delivery

Condition: Products must be in original packaging with tags attached

Exceptions: For hygiene reasons, we cannot accept returns on

Personal care items (e.g., bamboo toothbrushes, reusable razors)

Custom-made or perishable goods

🌍 How to Return

Start a Return: Email contact@ecopith.com with your order number and reason for return

Eco-Friendly Packaging: Ship items back in recyclable/compostable materials (no plastic, please!)

🔄 Refunds

Processing Time: Refunds are issued within [5–10 business days] after we receive your return

Method: Refunds go to the original payment method. Shipping costs are non-refundable unless the return is due to our error

Store Credit: Opt for store credit instead and earn [10% extra] for future purchases.

⚠️ Damaged or Defective Items

Contact us within [7 days] of delivery at contact@ecopith.com with photos of the damage

We’ll send a free replacement or refund immediately

🌱 Our Sustainability Commitment

Gently Used Returns: Items in good condition are donated to [local eco-charities].

Damaged Items: Recycled or repurposed responsibly

No Landfill Policy: We ensure nothing from returns ends up in landfills

📦 Return Shipping Costs

Customer Responsibility: You pay return shipping unless the return is due to our error

Flat Fee Option: For a [$$] fee, we’ll email you a prepaid eco-friendly shipping label

❓ Questions

Email contact@ecopith.com or DM [@EcoPith] on Instagram. We aim to resolve issues within [24–48 hours]