Frequently Asked Questions (FAQ)
🌿 Orders & Shipping
? Q: How long does shipping take
Orders typically ship within [1–3 business days]. Delivery times vary by location, but most orders arrive within [5–10 business days]
? Q: Do you offer free shipping
Yes! Enjoy free shipping on orders over [50 dollars]
? Q: What packaging do you use
All orders ship in 100% recycled or compostable materials—no plastic here!
🔄 Returns & Exchanges
? Q: Can I return a product
Absolutely! Unused, unopened items can be returned within [30 days] for a refund or store credit. [Exclusions apply: personal care items (e.g., bamboo toothbrushes) cannot be returned for hygiene reasons.]
? Q: What if my item arrives damaged
Contact us at contact@ecopith.com within [7 days] with photos, and we’ll send a replacement or refund
? Q: How do I start a return
Email us at contact@ecopith.com with your order number, and we’ll guide you through our eco-friendly return process
🌍 Sustainability & Products
? Q: Are your products really eco-friendly
Yes! Every item is vetted for sustainability. We prioritize
Non-toxic, biodegradable, or recyclable materials
Ethical sourcing (fair wages, cruelty-free practices)
Certifications like [USDA Organic, Fair Trade, etc.] where applicable
? Q: How do you ensure ethical practices
We partner with suppliers who share our values and regularly audit their practices Learn more on our [About Us] page
? Q: What happens to returned items
Gently used returns are donated to [local eco-charities]. Damaged items are recycled responsibly.
💳 Payments & Security
? Q: What payment methods do you accept
We accept [Credit/Debit Cards, PayPal]. All transactions are encrypted for security
? Q: Is my data safe
Yes! We use SSL encryption and never store your payment details
✨ Discounts & Promotions
? Q: How do I use a promo code
Enter your code at checkout under "Apply Discount
? Q: Can I combine discounts
Only one promo code can be used per order
📦 Product Care
? Q: How do I clean/care for [specific product]
Check the care instructions included with your order or visit our [Product Care Guide].
? Q: Are your products durable
Yes! We prioritize quality and longevity to reduce waste. Most products come with a [1-year warranty]
🤝 Customer Support
? Q: How do I contact you
Email contact@ecopith.com or DM us [@EcoPith] on Instagram. We respond within [24–48 hours]
? Q: Do you offer bulk or wholesale orders
Yes! Email contact@ecopith.com for pricing and partnerships
🌱 Recycling & Disposal
? Q: How do I recycle your products
Most items are recyclable or compostable. Check the product page or packaging for details.
? Q: Do you take back packaging
Yes! Ship empty packaging to [Your Address] for recycling, and we’ll send you a [10% off coupon]
? Still have questions
!Reach out at contact@ecopith.com—we’re happy to help